Pronovea Contact Centres World Summit - Elite-Events

Pronovea Contact Centres World Summit

Specialization: Customers Experience

Topic Highlights

  • Customer Care organizations – moving from crisis management to recovery
  • Transforming your Contact centre into a Sales Centre of Excellence (CoE)
  • Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
  • Predicting customer behaviour with AI to handle customer expectations more effectively
  • Technology & Innovation : Building the super human agent
  • How Cloud based contact centres can replace traditional contact centres?
  • How to enhance agents’ satisfaction and increase their feedback in turbulent times
  • Adoption of digital self-service approaches in Contact centres - Mobile / Web apps , Chatbots, IVR systems, NLP, Real time coaching, AR/VR
  • Linking Voice-of-Employee to Voice-of-Customer
  • Future of contact centre outsourcing

 Key Takeaways

  • LEARN FROM INDUSTRY LEADERS: Engage with 16+ Key-note Speakers from leading global organizations over two days with proven case studies, panel discussions and networking sessions to address your questions and dispel doubts.
  • SHARPEN YOUR SKILLS: Share knowledge and review the latest CX Trends, emerging technologies and CX transformation strategies to make better informed decisions and tackle unprecedented situations
  • BROADEN YOUR HORIZONS: A simple streamlined format that gives you a great platform to network, share knowledge and take home the latest practices and techniques
  • CONNECT AND CLICK: A hybrid event which gives you the option to attend the summit in person or online through on-demand viewing

Network With

GMs, C-level, Senior Vice Presidents, Directors, Heads of departments and experts from any industry who is responsible for and involved in:

  • Contact Centre
  • Digital Contact Service
  • Call Centre
  • Customer Support
  • Customer Service/Client Service
  • Self Service
  • Customer Care
  • Customer Service
  • Customer Operations
  • Omnichannel
  • Multichannel
  • Digital Channels
  • Customer Relationship Management (CRM)
  • Customer Feedback
  • Customer Loyalty
  • Customer Retention
  • Customer journey
  • Sales & Service
  • Customer analytics
  • Customer Insights
  • Customer Communication
  • Customer Data Management
  • Digital Care
  • Social Care

Meet Experts

  • Fredrik Lemming
    Sales Director
  • Renzo Urzua
    Global Contact Centre Management Training & Design Lead
  • Daniel Corker
    General Manager, Customer Service
  • Maurice Lisi
    Head of Direct Channels
  • Duarte Garrido
    Head of Social Media


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