Pronovea Global CX Innovation Summit - Elite-Events

Pronovea Global CX Innovation Summit

Specialization: Customers Experience

Topic Highlights

  • Reimagining Customer Experience in the Metaverse
  • Creating seamless, convenient and engaging customer journeys
  • The vision of 2025: Hyperpersonalized care and “care for one”
  • The future of CX is personalization, not overautomation.
  • Moving from Reactive to Proactive customer engagement
  • Shifting the mentality towards building consumer grade UX.
  • Providing more immersive customer experiences  through augmented and virtual reality (AR/VR)
  • Deploying AI to Power Your Contact Channels
  • How companies can mitigate ambiguity with AI, ML & Deep learning and provide seamless CX
  • Predictive CX platforms become the foundation to link CX to value and to build clear business cases for CX im¬provement.
  • Importance of consumer privacy  - communicating transparently with customers

 Key Takeaways

  • LEARN FROM INDUSTRY LEADERS: Engage with 16+ Key-note Speakers from leading global organizations over two days with proven case studies, panel discussions and networking sessions to address your questions and dispel doubts.
  • SHARPEN YOUR SKILLS: Share knowledge and review the latest CX Trends, emerging technologies and CX transformation strategies to make better informed decisions and tackle unprecedented situations
  • BROADEN YOUR HORIZONS: A simple streamlined format that gives you a great platform to network, share knowledge and take home the latest practices and techniques
  • CONNECT AND CLICK: A hybrid event which gives you the option to attend the summit in person or online through on-demand viewing

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries viz. Telecommunication, Banks & Insurance, Retail, E-commerce, Aviation, Automotive, FMCG (F&B), Pharmaceutical, Chemical & Petrochemical, Travel & Hospitality, Real Estate, IT/ITES, Utilities etc. 

  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Client Relationship Development
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • Customer Service
  • Customer Life cycle
  • Customer Satisfaction
  • CX Design
  • CX Strategy
  • CX Innovation
  • CX Transformation
  • Multichannel / Omnichannel
  • User Experience / UX Design / Apps
  • Digital Transformation
  • Digital Marketing
  • Digital Products
  • Head of Partnerships
  • Contact Centres
  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn Management
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Employee Experience
  • Marketing and Sales
  • Marketing communication
  • Social Media
  • Brand Management
  • Process Excellence & Data Management

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